Category: Blog

Answering customer calls is fundamental to providing top quality customer care. Be it enquiries, sales calls or complaints, your business will run to the best of its ability when calls are handled efficiently. This isn't always easy to do with your own team, especially if it's small, but outsourced customer...

At some point in our professional or personal lives, it is likely that many of us will be required to get in touch with a call centre, be it for personal or professional reasons. The differences between a positive and a negative call centre experience can change entire perceptions about...

When you are the point of call in a contact centre, you are responsible for delivering top quality customer service. For funeral call handling, you are likely to come into contact with people who are grief-stricken, confused and distressed. This can make for a very high pressured and emotional phone...

When it comes to customer care and service, there's never too much that you can do. This doesn't just apply to in-person service, but over the phone and online as well. So when it comes to offering the best possible support to your customers at all times, here are just...

No matter what business you're in, from IT support to the funeral industry, there's no doubt that hard-to-please customers can make it that bit more challenging to provide the best possible service to everyone your customer service team communicates with. If you're struggling with difficult customers, here are just a...

When you run a business you are likely to receive a lot of inbound calls. Having a team to manage your calls can be an effective way to ensure no call goes unanswered. However, unless you provide 24-hour services, how can you be sure you're not missing out? Here are...