3 ways outsourced customer service can improve customer care

If you work in a business that is customer-facing, there is no doubt that when it comes to customer service, it can be a struggle to achieve the best results possible under circumstances that are often less than ideal. Keeping up with customer queries, complaints or requests can often negatively...
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4 ways call centre agents can demonstrate kindness

Good customer service requires many skills; empathy, consideration, professionalism and many more. Yet one simple skill, that must never be understated, is kindness. People will always respond positively to kindness, and in business this is the best way to build customer loyalty and diffuse difficult situations. But how can call...
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3 reasons your call centre needs to operate 24/7

Many businesses make the mistake of assuming that 24/7 customer phone service is not needed in their business. However, there are many benefits to offering 24/7 support and these shouldn't be ignored. If you are still not convinced, take a look at these three reasons why your call centre needs...
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3 simple ways to improve tone of voice in customer service

For all customer service representatives, the tone of voice is so important when it comes to making customers feel at ease, assured and happy. This is particularly important for call centre agents, who cannot use facial expressions or body language to express themselves to the customer. There are three really...
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4 tips for positive customer service language

When working in customer service, language is vital and plays a key role. The way customer service agents speak and communicate with customers is an art, and far more than a simple conversation. It is important to come across as positive, as it builds trust, makes customers feel at ease...
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