Category: Blog

We live in a world where technology increasingly evolves and grows to provide more and more services. For customer service contact centres, telephone answering systems and online chat can be powered by machines. While this may be revolutionary, it is undeniable that the human touch still matters. Here are three...

Customer service agents are the backbone of any telephone answering service. Every member of call centre staff needs to have certain qualities, to help them put customers at their ease while keeping the conversation informative and professional. Below we share the top 5 qualities that every customer service agent needs....

It's a famous expression; you only get one chance to make a first impression. For many businesses, their call centre is the first point of contact for new and potential customers. As such, the first impression cannot be understated and all efforts should be taken to ensure it is a...

Gaining customer loyalty is a must for all businesses, but before you can gain loyalty you must build trust. The way your contact centre deals with customers will have a huge impact when it comes to trust building, so here are four tips for call centre agents looking to form...

Many people assume that contacting a business will be met with dull, unenthusiastic call centre agents. However, the right agents for your business should offer a positive experience for all callers. Handling customer calls should always be done with care, especially in funeral call handling or other sensitive circumstances. Here...

Effective listening is an important technique that increases the chances of a customer being satisfied and developing a sense of loyalty towards the call centre agent. It makes the customer feel acknowledged, will promote cooperation and reduce misunderstandings. The most important thing is to present a positive image of your...