5 ways to improve your customer service

Many businesses are so concerned with promoting their brand and getting customers through the door, that they forget to nurture the relationship with the customer when they bring them onboard. A fundamental and costly mistake for any business. Your customers are what makes or breaks your business, so it is...
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Benefits of outsourcing your reactive maintenance enquiries

If you work within a business that operates a reactive maintenance service, you might have considered outsourcing the way your maintenance calls are answered to provide your users with the best possible service. We have explained below some of the key benefits of outsourcing your reactive maintenance call answering facilities. Benefits...
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How to spot the best outsourced customer service

There are many benefits to outsourced customer service, from taking the weight off the shoulders of in-house operations, to leaving the telephone answering service function in the hands of the experts. But how can you tell the pros from the amateurs? What are the hallmarks of customer service experts, based...
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Top tricks to avoid call fatigue

Working in a first line IT support position and dealing with high volumes of calls or unsatisfied customers can be mentally and physically demanding. Top tricks to avoid call fatigue Here are some top tips to help you give the best service possible even if you’re feeling at your worst: Try...
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Benefits of using a call centre

The statistics indicate that retaining customers can be up to 7 times cheaper than attracting new ones. A key way to retain customers is by ensuring you provide an expert level of service to your customers' needs and requests. Outsourcing your customer service function to an efficient call centre can...
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