Category: Blog

We understand how to implement a call centre strategy that works in any specific industry or situation, and over the years the Frontline team has helped maximise the potential of customer service and sales teams for many of our customers. One of the biggest complaints that we see is that...

The customer is King, and the job of your customer service team is to maximise the potential for every single customer interaction. With support from a professional contact centre team such as the Frontline team, you can help to improve standards and processes across the board, improving customer satisfaction and...

Soft skills are an important part to the make-up of a good call centre operative, and at Frontline we are consistently looking at ways in which we can improve our staff, providing them with all of the training they need to be the best customer service operative or sales agent...

Customer interaction for companies within any industry can be frantic, intense, and with no let-up. Ensuring that you are taking stock of the processes you have in place inside your company to deal with customer interactions is vital, as it is the only way to analyse performance and to ensure...

Great customer service is important to your company as it is a sure-fire way to grow genuine relationships and retain your core customers and a way to boost your brand reputation and attract new customers through a delivery of high standards. At Frontline we have built a team of contact...

Customer service is a part of your business that should never be overlooked. If your customers are happy, they are more likely to continue returning to you to purchase your products and services, they are also more likely to recommend you to others and leave positive online reviews. On the...